Business Improvement Columns - Concept to Cash -
By Terry Myers, 2000-2002

Leadership

• Memo to Executives
• The Language of War… and Business
• When B2B Means Back to Basics
• Not All Business Is Good Business
• Show Me the Vision

Management Education

• Re-Examine Your Industry Economics
• Got Customer Focus?
• Going Global? Know the Game
• No Capabilities, No ROI
• Understand the Risk to Make Money
• Finding Your Supply Chain’s Value

Process Orientation

• The Wrong Questions
• Point to the Process not the Scapegoat
• Enduring Processes are What Matter
• When Regulation Goes Wrong
• Think Contact, Not Contract

Accountability

• Face the Music
• The Reality Behind the Deal
• ERP, E-Commerce Need Accurate Data

Performance Measurements

• Read Between the Lines
• The CFO Reality Check
• Putting the Horse Before the Cart

Trust & Teamwork

• Think Profit Teams
• Leadership in Business Evolution
• We’re All Potential Allies

One Synchronous Plan

• Want Responsiveness? The Clock is Ticking

Technology

• Limits to Customer Service Technology
• Assessing the Need for IT